FAQs

What is Novo Relief, and what do you specialize in?

Novo Relief is a company dedicated to providing lasting pain relief solutions. We specialize in developing innovative products designed to alleviate bodily pain and improve overall well-being. Read more about us here.

Are Novo Relief products suitable for everyone?

Our products are designed with a focus on adults experiencing physical pain. However, our products can benefit anyone seeking relief from knee pain, back pain, or anywhere in between.

How can I contact Novo Relief?

You can reach our dedicated customer support team by clicking the chat icon in the bottom right corner, visiting our contact page, or emailing us at support@novorelief.com. We are here to assist you with any questions or concerns you may have.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, etc.), PayPal payments, and other secure payment methods. You can choose from our complete collection of payment methods at checkout.

Do you ship worldwide?

Yes! And we offer free shipping no matter where you live.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars. However, you may be responsible for paying import taxes, duties, and related customs fees imposed by your local customs office.

Can I change or cancel my order?

Absolutely! Please request any changes or cancellations within 12 hours of placing your order. Requests made after this period may be denied. However, you can return your order for a full refund after receiving it. Please refer to our full refund policy here.

When will my order be processed?

Orders are typically processed between Monday and Friday. Please allow 1-3 business days for processing and note that we do not ship on weekends. Additional processing time may be required during holidays and sale seasons.

How long will it take to receive my order?

Shipping times can vary depending on various factors like the item, holidays, and weather. In most cases, your order will be on your doorstep 7-10 days after your order is processed.

How do I return an item?

If you wish to return an item, please contact us at support@novorelief.com for further instructions.

What if I don't receive my order?

If you haven't received your order within 30 days after shipping, you are eligible for a full refund.

What if the item(s) I received are defective/incorrect/damaged?

In case of receiving defective, incorrect, or damaged merchandise, please contact us at support@novorelief.com with your order number and photographs of the item(s) for prompt resolution.

When will I receive my refund?

Refunds are credited to your original payment method. For credit or debit card payments, refunds are typically sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. If you have any concerns about the refund posting to your account, please contact your bank/credit card company for assistance.